Frequently Asked Questions
Q: What makes The Muttropolitan DIFFERENT from other dog daycares?
A: The Muttropolitan is set up to take dogs that won't work in other daycares. We do have shared daycare in small groups but we also have private suites for dogs who need human supervision but not dog interaction.
Q: What if my dog is scared?
A: As long as your dog is not overly aggressive, we will take the time to win them over and become their friends. They will be secure in the meantime so we can keep them safe from their environment and themselves.
Q: How do you decide if our dog can stay with you?
A: We do have an application and we do an interview with you and your pup/s to make sure we are all a good fit!
Q: What if my dog wants to play and be crazy with other dogs?
A: We will likely refer you to another daycare that is more appropriate for your dog. We would LOVE to welcome ALL dogs but our daycare is specifically for those dogs that won't work in an ordinary daycare and space is pretty limited.
Q: What if my dog is elderly and doesn't get around well?
A: Dogs like yours is what inspired us!
Q: What if my dog needs medication during the day?
A: We can do that!
Q: What are your health requirements for our dogs to attend your daycare?
A: We do have to meet the state requirements for vaccines (i.e. rabies et al) but we can discuss your dogs specific needs and make recommendations based on that and try to accommodate you.
We also require current fecal tests and must be on a flea preventative!
Guidelines and Policies
RESERVATIONS: Reservations are required with availability on a first-come, first-serve basis. You may make several reservations at one time to guarantee space availability.
CANCELLATION: We accept cancellations up to 24 hours in advance. If we are not informed of cancellation before noon the day before, it will be considered a no-show and you will be charged.
LATE POLICY: We close at 7 pm. If you are late picking up your dogs, a fee of $1 per minute will be charged. If you know in advance that you will be passed 7pm, please call us so appropriate arrangements can be made. The last pick up is 9pm.
FOOD/MEDICATION GUIDELINES: We will feed your dog and/or administer simple medication for you. Please label your food or medication with your dog's name and directions.
SICK DOG POLICY: We reserve the right to refuse a dog that is flea infested or sick. If your dog becomes ill while in our care, we will isolate him/her until we can contact you to pick him up.
LEASH GUIDELINE: All dogs must enter and exit our building on a leash. Don't worry, if you have forgotten your leash, we can provide a slip lead!